The Five Stages of making a POPLA appeal

If you are not happy with the outcome of your parking ticket appeal with us, you have independent redress. Please visit for further information.

These are the five stages of making a POPLA appeal (taken from POPLA’s website):

Receive your verification number

Motorists receive a verification number with their rejection notice.

The private parking operator should have sent you a 10 digit verification code with their rejection notice. You will need this before you can submit an appeal to POPLA.

Collect your evidence

Prepare any evidence which may support your case.

You should be prepared to attach any evidence that you believe supports your case. This might include a crime reference number (if the vehicle was stolen), photographs (if you think the signage was inadequate), your pay and display voucher (if you say it was displayed and had not expired) or any witness statements if applicable.  It will be useful to have electronic copies of these to hand so that you can upload these during the online process.

Submit your appeal

Submit your appeal with your evidence online.

The quickest and easiest way to submit your appeal and evidence is online. By using the POPLA website you will know that we have received all your documents and we will be able to start processing your appeal much quicker than those we receive by post. You will also be able to track the progress of your appeal online and you will be sent a notification when we receive a response from the parking operator.

Track the progress of your appeal

Track the progress of your appeal online.

A further benefit of submitting your appeal online is that you will be able to track the progress of your case. After you have submitted your grounds for appeal, the parking operator will upload its evidence to the POPLA portal and you will be able to log in and view this evidence online and make any comments on the evidence it has provided. Once you have provided your comments, your appeal will be passed to one of our assessors to consider and make a decision. We will then inform both sides once a decision has been made.

A decision is made

POPLA independently analyses the evidence and judges the appeal.

POPLA will carry out an independent assessment and base their decision on evidence provided by both the motorist and the parking operator.  Both parties will be notified of the decision. If your appeal is upheld the parking operator will be asked to cancel the parking charge notice. If your appeal is unsuccessful we will signpost you to the other options available including a link to the operator’s website where you can pay the charge.

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