1,900+
UK sites
90,000+
Car park spaces
20
Years of experience
How do I reserve parking for a pre-book driver?
This solution fits around the existing setup of your car park. We use occupancy data to ensure we only take bookings for unused parking. You don’t need to physically reserve or block off any of your parking spaces, but we can provide signage so drivers know they have found the right place.
What happens if a driver turns up and the car park is full?
The foundations of our solution prevent this from happening as we use dynamic occupancy data to market underutilised parking spaces. For example, if we identify 40% of the car park is unoccupied, we take a small and controlled percentage (10%, for example) and make this available online.
What happens if the driver arrives before their booked time?
A grace period is added to arrival and departure booking times ensuring that a paying customer won’t inadvertently be penalised for arriving a few minutes before their booked time.
How does it work if the car park has restricted opening times for entrance and exit?
We ensure we only provide access in line with any current parking restrictions. Drivers are made fully aware of this when they book so that vehicles can only arrive or depart within these times.
How do payments work?
Creative Car Park makes payments for all completed bookings at the close of each quarter, accompanied by a detailed remittance, so you can view all the pre-book bookings which have occurred during the period.
Who takes responsibility if a driver's vehicle is damaged onsite?
Drivers pre-booking spaces do so at their own risk, in the usual way. In the rare case a vehicle is damaged, our customer support will advise the driver to follow normal procedure (contact insurance provider, report vandalism or theft to police etc). We’ll assist with any relevant camera footage via the usual process as part of this.
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