Creative understands that when you enter a white label agreement, you are trusting another company with your reputation. That’s why the reputations of our clients are as important to us as our own.
We will work with you to train our staff to interact with your customers as if they worked for you. They will answer calls in your name, use your stationery and meet your customer service standards.
We give you full access to our servers so you can monitor our work as closely as if our staff were directly employed by you. You can view all incoming and outgoing correspondence, listen to our telephone call recordings and view the photographic evidence we use to support our parking enforcement activities. Our service level dashboard gives you real-time management information covering response rates including responding to written correspondence and incoming telephone calls and returning messages left out of hours.
In short, you will have all the ability to influence service without the hassle and expense of directly setting up and managing a new department yourself.
For more information about our white labelling services, please speak to one of our directors.
White labelling that looks as in-house to managers as it does to customers? That’s Creative.